+603 7731 0334 corporate@trainex.biz
Products Refund Policy

Thank you for being our customer!

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items or sub-items of a package cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at trainexconsultancy@yahoo.com

Exempt Goods

The following are exempt from refunds:

  • Gift cards or vouchers

  • Some health and personal care items

Partial refunds are granted

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at the@works25.com


  • Please do not send the product back to the manufacturer. It must be sent to us.

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on your address, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we can not guarantee that we will receive your returned item.

Services Refund Policy

Thank you for being our customer!

Setup Charges, Registration Fee, Training Charges OR any service charge not subscription based:

No refund can be claimed or made for services rendered.
Any refund for services involving another vendor should be made 14 days before the start date of service.


For a 3 months subscription, no refund can be claimed.
For a subscription spanning more than 3 months, refund can be made, according to these terms:

  • A handling fee of RM100 will be deducted from the refund

  • Remaining months of subscriptions will be rounded down to closest integer

  • If the subscription is part of a package containing any discount, the discount will be deducted whole from the refund

  • No refund if the subscription was paid by a third party. For example: Government Grant.

Sales Tax And MDR Refund Policy

  • Sales tax would not be refunded, in both products and services, unless required by law.

  • Merchant Discount Rate will not be refunded, unless required by law.

Payment Policy

Only valid payment methods acceptable to Works25 may be used, for orders and all refunds will be credited back through the same manner.

Concerning any payments by credit card or electronic funds transfer, by submitting your order for processing, you authorise us to charge your order (including taxes, shipping, handling and any amounts agreed upon before order submission) to your credit card or account.

If your credit card or account cannot be verified, or is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

All prices and availability of products are subject to change without notice.

Taxes will be adjusted from the amount shown on the bills, which may be caused by several factors, including variances between processor programs and changes in tax rates.